سياسة الإسترجاع والإستبدال

Misk Tiba Store for Oud and Perfumes guarantees customer satisfaction, therefore it provides a comfortable and fair return and exchange policy. Return and exchange conditions: The customer must request a return or exchange within one week from the date of receiving the product if the product has not been used at all, and if it has been used or tested, return or exchange is allowed only within two days. Note (in case of return or exchange, free shipping is canceled, and the customer bears the shipping fee specified below). The product must be in its original condition upon receipt, and the amount of Oud testing should not exceed one gram free of charge, only, and the used amount should not exceed three grams at most; if exceeded, the product cannot be returned or exchanged. The buyer must deliver the Oud in its original condition without breaking, changing, swapping, or damage, and this is very important. The buyer bears the shipping costs for sending, which is 20 riyals, and 20 riyals for the return, totaling 40 riyals, and the deficiency in the product amount is added if more than the specified testing amount of one gram has been used, ensuring the accessories are intact and undamaged, to guarantee fast and effective service without additional costs for the buyer. Return and exchange procedures: The customer must contact customer service at the store via WhatsApp at 0502417355 or management at 0503293732 only within the specified return and exchange period. The customer service team will examine the returned product and verify that it meets the return and exchange conditions. If the product meets the conditions, the due amount will be refunded to the same payment card (Mada or Visa) or via direct transfer, within a period of one week to a maximum of 30 working days, excluding holidays and festivals, from the date of return and receipt of the product, according to banking regulations. Note: If there is a promotional offer on any product and free shipping is mentioned, this applies only to the purchase; in case of return, the buyer bears the full costs of sending and returning as mentioned above.